Returns & Exchanges

At XOTIC PC, we strive to ensure total satisfaction with your high-performance hardware through our comprehensive 30-day return policy. If your custom build or accessory does not meet your expectations, our dedicated support team is here to facilitate a smooth return or exchange process.

Return Process

• 1.
  Request an RMA

  Contact our technical support team to obtain a Return Merchandise Authorization (RMA) number, which is required for all processed returns.

• 2.
  Secure Packaging

  Pack your item securely in its original packaging, including all manuals, accessories, and components to avoid restocking fees or damage during transit.

• 3.
  Shipping and Labeling

  Clearly mark your RMA number on the outside of the shipping box and send the package to our designated service center using a tracked shipping method.

• 4.
  Inspection and Refund

  Once received, our technicians will inspect the hardware for quality assurance; upon approval, your refund or exchange will be processed within 5-7 business days.